In an era where energy reliability, affordability, and sustainability are top priorities, Piedmont Natural Gas stands out as a trusted provider delivering clean, efficient natural gas to communities across the Southeast. As a wholly owned subsidiary of Duke Energy since 2016, Piedmont Natural Gas serves over one million residential, commercial, industrial, and power generation customers. It focuses on safe, reliable service while advancing cleaner energy solutions like renewable natural gas (RNG) to reduce emissions.
This commitment matters because natural gas remains one of the most efficient fuels for heating, cooking, and powering businesses. With rising energy demands and environmental goals, Piedmont Natural Gas helps customers save money and lower their carbon footprint through innovative programs and modern infrastructure. Whether you’re searching for piedmont natural gas bill pay, piedmont natural gas login, or ways to start service, the company delivers user-friendly tools and support.
A Legacy of Reliable Service: History and Ownership of Piedmont Natural Gas
Piedmont Natural Gas began operations in 1951 after its incorporation in 1950, initially serving the Piedmont region of the Carolinas. Over decades, it expanded through acquisitions and growth, reaching portions of North Carolina, South Carolina, and Tennessee. Key milestones include serving Nashville since the 1980s and growing to over one million customers.
In 2016, Duke Energy acquired Piedmont Natural Gas for approximately $6.7 billion (including debt), integrating it as a business unit while retaining the Piedmont name and Charlotte headquarters. This strengthened its resources for infrastructure upgrades and clean energy initiatives. Note that in 2025, Duke Energy announced the sale of the Tennessee portion to Spire Inc., but Piedmont continues strong operations in the Carolinas.
The company has no independent stock price today (as it’s delisted post-acquisition), with focus now on Duke Energy (NYSE: DUK) performance. The CEO role falls under Duke Energy leadership, with Piedmont operations led by dedicated executives like the president of Piedmont Natural Gas.
Service Areas and Availability
Piedmont Natural Gas service area spans key regions in North Carolina (including Charlotte NC and surrounding areas), South Carolina, and Tennessee (primarily Greater Nashville, though the Tennessee business is in transition). The company distributes natural gas to urban and suburban communities along major corridors.
To check piedmont natural gas availability by address, visit the official website or contact customer service. Expansion efforts prioritize underserved areas while ensuring safe, modern pipelines.
Customer Service and Support Options
Piedmont Natural Gas prioritizes accessible support. Key contacts include:
- Piedmont Natural Gas customer service phone number: 800.752.7504 (available Monday–Friday, 7:30 a.m. to 7 p.m. EST; 24/7 for emergencies)
- Piedmont Natural Gas emergency number: Call 800.752.7504 immediately if you smell gas—always prioritize 911 for life-threatening situations.
- Piedmont Natural Gas email: Use customerselfservice@duke-energy.com for non-urgent inquiries.
- Piedmont Natural Gas hours: Standard business hours apply for routine support.
For piedmont natural gas customer service number near me, the toll-free line serves all areas.
The company offers a piedmont natural gas app? While no dedicated mobile app exists for account management, customers use the secure online portal via web browsers on phones or computers.
Managing Your Account: Login, Bill Pay, and More
Convenience defines the customer experience.
- Piedmont Natural Gas login (or piedmont natural gas log in): Access your account at the official site for viewing bills, usage, and payments.
- Piedmont Natural Gas bill pay: Pay online with no fee (signed-in) or as a guest. Options include bank account, credit/debit card (fees may apply for business), mail, or in-person locations.
- Piedmont Natural Gas guest pay: Ideal for one-time payments without creating an account.
- Piedmont Natural Gas start service: New customers can request connection online or by phone; provide address and needs for evaluation, installation, and financing.
Additional perks include Equal Payment Plan for consistent monthly bills and paperless billing.
Efficiency and Sustainability Initiatives
Piedmont Natural Gas powers homes and businesses more efficiently through modernization and clean energy adoption.
Key efforts include:
- Achieving net-zero methane emissions from systems by 2030 and full net-zero by 2050.
- Investing in renewable natural gas (RNG) from organic waste, blended into supplies.
- GreenEdge program: Customers buy affordable blocks ($3+) to offset emissions via RNG attributes and carbon offsets.
- Rebates for high-efficiency appliances like tankless water heaters.
- Infrastructure upgrades reducing leaks and improving reliability.
These steps make natural gas cleaner and more cost-effective, supporting energy transition without sacrificing affordability.
Frequently Asked Questions (FAQ)
What is Piedmont Natural Gas customer service number near me?
The main number is 800.752.7504, available toll-free across the service area for all inquiries, including near you.
Who is the CEO of Piedmont Natural Gas?
As a Duke Energy subsidiary, Piedmont operations are overseen by Duke Energy’s leadership, with dedicated presidents managing the unit (no standalone CEO since the 2016 acquisition).
What is the stock price of Piedmont Natural Gas today?
Piedmont Natural Gas is no longer publicly traded; it was acquired by Duke Energy in 2016, so check Duke Energy (NYSE: DUK) for related performance.
Who bought Piedmont Natural Gas?
Duke Energy acquired Piedmont Natural Gas in 2016 for approximately $6.7 billion.
How do I start service with Piedmont Natural Gas?
Visit the website or call 800.752.7504 to request piedmont natural gas start service; provide your address for availability and setup.
What if I suspect a gas leak?
Evacuate and call the piedmont natural gas emergency number at 800.752.7504 or 911.
How can I pay my bill without an account?
Use piedmont natural gas guest pay online for quick, one-time payments.
Conclusion
Piedmont Natural Gas continues powering homes and businesses efficiently with reliable service, modern tools, and a focus on sustainability. From easy piedmont natural gas login and bill pay options to forward-thinking RNG initiatives, it supports customers in piedmont natural gas NC, Charlotte NC, and beyond.
